Terms and Conditions

Terms and conditions of the agreement between Integrity Coach Lines (Aust) Pty Ltd and the ticket purchaser and/or passenger are set out below:


Travel should be booked and paid in advance to ensure seating availability.  If your booking has not been paid within 24 hours of travel departure, Integrity Coach Lines may cancel the booking.  Passengers with a ticketed booking may change or open-date their booking up until six hours prior to the scheduled departure time.  Tickets are non-transferable. Booking amendment fees may apply.

All Passengers must, at the time of boarding the coach, have photo identification (passport, driver's license or concession card) which matches the name on the ticket or associated with the booking number, on their person and available for inspection. Passengers who fail to produce such information may be refused entry onto the coach at no liability or cost to Integrity Coach Lines. 
Passengers may be photographed with their identification and some coaches also have video surveillance.  Passengers who refuse to have a photo taken with their identification or who refuse to look at the video if directed by the drivers may be refused entry onto the coach at no liability or cost to Integrity Coach Lines.


A valid concession card must be presented when purchasing a concession ticket and when boarding the coach. The travel date must fit within the ‘valid to’ date of the concession card.  Concessions are categorized as:

Australian Pensioner/Senior 

includes disability, single parent and aged pensioners/seniors, who are residents of Australia;      

Other concession 

YHA, VIP & Nomad backpacker cards, student, health care card and overseas Pension/Senior cardholders

Unaccompanied Child 

Aged 10-14

Accompanied Child

Aged 5-14

Young accompanied child

Aged 6 months to 4 years


Aged 0-2 ( please see section on infants)


  • An infant is a child aged 0 - 2 years.

  • An infant must be accompanied by a guardian who is aged 18 years or older, unless he/she is a parent of the infant.

  • An infant to the age of 6 months can travel free with one guardian.

  • An infant to the age of two years can travel free with two paying passengers, one being the guardian

  • An infant aged 6 months to 2 years travelling with one guardian must purchase an additional seat at 50% of the adult fare.

One guardian can accompany a maximum of two infants. First infant will be charged 50% of the adult fare and the second infant will travel for free.

Unaccompanied Children

Unaccompanied children between the ages of 10 and 14 (inclusive) may travel, providing an ‘Unaccompanied Child form' is completed by a parent/guardian and returned to Integrity Coach Lines prior to travel departure. The unaccompanied child must have a parent/guardian with them before the coach departs and the person nominated on the form should be waiting at the arrival point to collect the child.  The child must travel with sufficient food or money for meals during the journey.


Our fares are fixed, however they are reviewed on a yearly basis.
Fares do not include the cost of our partner shuttle services between Monkey Mia, Shark Bay and Kalbarri.

Costs associated with using the transfer service is additional to an Integrity Coach Lines ticket and it is the responsibility of the passenger to book and make payment to the shuttle service provider prior to arriving at these locations.

We recommend passengers be at their departure point 20 minutes before the scheduled departure time.


All passengers who have returned from overseas on Monday 16th March or afterwards must have completed their 14 days self-isolation before boarding any of our services.

If a passenger receives instructions that they must do 14 days isolation for any covid related incident then the passenger will be given 30 days to re-use the ticket as long as proof of the requirement to isolate is received.


Each fare paying passenger is allowed one item of luggage to a total of 20 kilograms to be stored in the separate luggage area and one small, light-weight bag to take on board the coach.
Maximum size of luggage is a large suitcase, a large backpack or a large stripey bag to a maximum of 20 kilograms.
Drivers may require passengers to load heavy luggage into the storage compartment themselves for health and safety reasons.
An additional charge will apply on excess baggage, excess weight, boxes or other freight items.  Valuables should be kept with the passenger at all times.  While all due care is taken, Integrity Coach Lines takes no responsibility for lost, damaged or stray baggage or freight whilst in transit or storage, correct labelling and travel insurance is passenger’s / customer’s responsibility.

Separate to luggage allowance, the following items will incur an additional charge. Please contact us for pricing as this varies depending on size and weight and travel zone

  • Golf clubs, large esky, additional bag, suitcase or similar

  • Each additional item listed above

  • Bicycle or surfboard, large dive bag

  • Motorized wheelchair (Gopher)

The above items will be charged for the entire journey, not for each sector. Surfboards, surf-skis and sailboards must be packed well in protective material. Items over two metres may not fit so please contact us to check if you wish to transport large items.

Smoking/ Alcohol/ Drugs

Smoking, drinking of alcohol and taking or transporting non-prescription drugs is not permitted aboard Integrity Coach Lines’ coaches at any time.

Passenger Behaviour

Integrity Coach Lines reserves the right to refuse travel to a passenger who does not abide by a minimum dress standard of shirt, trousers/shorts/skirt and footwear.  Intoxicated passengers may be refused travel, at driver discretion.  Violent, disorderly and/or aggressive behaviour will not be tolerated and any person behaving in this way may be refused entry to the coach or may be removed from a service. Any costs incurred as a result of this action will be borne by the passenger.

Service Cancellations

Integrity Coach Lines’ services maybe cancelled at any time due to unforeseen operational circumstances and/or as a result of natural disasters, e.g. cyclones, flooding, operational requirements, etc.  Integrity Coach Lines cannot be responsible for any costs incurred by passengers as a result of cancelled services. Any costs incurred by passengers as a result of cancellations will be borne solely by the passenger. Affected sectors of passenger bookings will be open- dated for future use and remain valid until used or for 12 months from the date of first purchase, whichever is sooner. Like all travel, it is recommended that travel insurance should be obtained.

Refund And Cancellation Fees

Integrity Coach Lines do not offer refunds for the following:

  • travel has already commenced;

  • passenger fails to board the coach;

  • cancellation within six hours of scheduled departure time;

  • passenger has been refused travel, which is at the discretion of the company;

  • passenger is removed from the service for violent or aggressive behaviour or for breaching the standards of behaviour expected of our passengers;

  • the service cannot operate due to circumstances beyond Integrity Coach Lines’ control, e.g. natural disasters such as floods and cyclones or road closures due to traffic accidents or bushfires, etc.

  • gift vouchers

Bookings can be open-dated for up to 12 months from "the original booking date"  or transferred to another service up until six hours prior to the service departure time.  Request can be made over the phone or via email (date and time of email will be the reference for the open-dated booking)

Refunds are made at 70% of sale amount before 24 hours of travel. Refunds are made at 50% of sale amount for cancellations made less than the 24 hour notice period and more than six hours prior to departure. No refund is given for cancellations within 6 hours of the departure time or if a passenger fails to board the service.

No refund is given for cancellations within 6 hours of the departure time or if a passenger fails to board the service.   Passengers who failed to board the service have one opportunity within 7 days to re-use their ticket subject to seats being available and subject to contacting the reservation team to re-book the new date.  If a passenger fails to board on this attempt then ticket is cancelled.

Hop On Hop Off Pass Refunds

No refund is available if:

  • the pass has expired;

  • travel has already commenced (ie: the 1st sector of travel has been used on the pass).

  • the personal details on the pass do NOT match the person requesting the refund.

If travel has not commenced and a pass is cancelled then a 70% refund applies.  

(Covid-19 update: If you need to delay the start of your pass due to travel restrictions coming into Australia, please advise as we will extend the "valid to" date on your pass to the 31st Dec 2021).

Unfortunately we cannot transport animals as our luggage compartment does not meet the "Australian Animal Welfare Standards and Guidelines" or the "RSPCA Policy for the Transportation of animals".

Service animals such as 'seeing eye dogs are allowed transport with passengers who require the service of the animal on board the coach.  The service animals certification registration must be provided.