Terms and Conditions for Express services (including Hop on Hop off Passes) are at the top. Terms and Conditions for the Shark Bay shuttle service & the Auski Munjina shuttle service are at the bottom.
EXPRESS SERVICE including HOP ON HOP OFF PASS TERMS & CONDITIONS
Terms and Conditions of the agreement between A&N Enterprises Pty Ltd (trading as Integrity Coachlines) and the ticket purchaser and/or passenger for our Express services are set out below:
Bookings
Travel should be booked and paid in advance to ensure seating availability. If your booking has not been paid within 24 hours of travel departure, Integrity Coachlines may cancel the booking. Passengers with a ticketed booking may change or open-date their booking up until six hours prior to the scheduled departure time. Tickets are non-transferrable. Booking amendment fees may apply.
Identification
All Passengers must, at the time of boarding the coach, have photo identification (passport, driver's license or concession card) which matches the name on the ticket or associated with the booking number, on their person and available for inspection. Passengers who fail to produce such information may be refused entry onto the coach at no liability or cost to Integrity Coachlines. Passengers may be photographed with their identification and some coaches also have video surveillance. Passengers who refuse to have a photo taken with their identification or who refuse to look at the video if directed by the drivers may be refused entry onto the coach at no liability or cost to Integrity Coachlines.
Concessions
A valid concession card must be presented when purchasing a concession ticket and when boarding the coach. The travel date must fit within the ‘valid to’ date of the concession card. Concessions are categorized as:
Australian Pensioner/Senior | includes disability, single parent and aged pensioners/seniors, who are residents of Australia; ie: holder of the blue pension card issued by Centrelink |
Child (Accompanied or Unaccompanied) | Aged 5-15 |
Young accompanied child | Aged 6 months to 4 years |
Infant | Aged 0-2 ( please see section on infants) |
Infants
An infant is a child aged 0 - 2 years.
An infant must be accompanied by a guardian who is aged 18 years or older, unless he/she is a parent of the infant.
An infant to the age of 6 months can travel free with one guardian.
An infant to the age of two years can travel free with two paying passengers, one being the guardian
An infant aged 6 months to 2 years travelling with one guardian must purchase an additional seat at 50% of the adult fare.
One guardian can accompany a maximum of two infants. First infant will be charged 50% of the adult fare and the second infant will travel for free.
Unaccompanied Children
Unaccompanied children between the ages of ten (10) and fifteen (15) years (inclusive) may travel, providing an ‘Unaccompanied Child’ form' is completed by a parent/guardian and returned to Integrity Coachlines prior to travel departure. The unaccompanied child must have a parent/guardian with them before the coach departs and the person nominated on the form should be waiting at the arrival point to collect the child. Parents or guardians must be present at the coach stop 20 minutes before the expected time of arrival or departure. If a parent or guardian is not present to collect an unaccompanied child then the child will be taken to the nearest police station as we cannot delay the service to wait for them to arrive. If a police station is unavailable then Department of Child Protection will be called. Integrity Coach Lines can carry a maximum of 4 unaccompanied children at one time, all of which are to be seated in the front row of the vehicle. The ‘Unaccompanied Child Form’ must be signed by the parent/guardian upon departure and upon arrival at the chosen destination by the accepting parent/guardian. Integrity Coach Lines reserves the right to refuse to carry an unaccompanied child if the authorisation form is incomplete, not provided at the time and place of travel or it is unsigned. The responsible adult should ensure the child is aware of their travel arrangements and comfortable to seek assistance if required, and know who will be collecting them from the destination. The child must travel with sufficient food or money for meals during the journey. Children under the age of 10 years are not permitted to travel unaccompanied on any Integrity Coachlines Service and must me accompanied by a responsible adult. Unaccompanied children must stay on the vehicle unless supervised by our drivers during scheduled stops.
Fares
Our fares are fixed; however they are reviewed on a yearly basis. Fares do not include the cost of our partner shuttle services between Monkey Mia, Shark Bay and Kalbarri. Costs associated with using the transfer service is additional to an Integrity Coach Lines ticket and it is the responsibility of the passenger to book and make payment to the shuttle service provider prior to arriving at these locations.
Boarding
We recommend passengers be at their departure point 20 minutes before the scheduled departure time.
Luggage
Each fare paying passenger is allowed one item of luggage to a total of 20 kilograms to be stored in the separate luggage area and one small, light-weight bag to take on board the coach. Maximum size of luggage is a large suitcase, a large backpack or a large stripey bag to a
maximum of 20 kilograms. Drivers may require passengers to load heavy luggage into the storage compartment themselves for health and safety reasons. An additional charge will apply on excess baggage, excess weight, boxes or other freight items. Valuables should be kept with the passenger at all times. While all due care is taken, Integrity Coach Lines takes no responsibility for lost, damaged or stray baggage or freight whilst in transit or storage, correct labelling and travel insurance is passenger’s / customer’s responsibility. Separate to luggage allowance, the following items will incur an additional charge. Please contact us for pricing as this varies depending on size and weight and travel zone
- Small boxes, small Backpack/Trolley bag up to 8kgs
- Fishing Rod (1 item only)
- Medium Esky, additional Bag/Suitcase or similar up to a 15kg max
- Golf Clubs, + E-Scooter • Surfboard, Dive Bag, Large packing Box/Esky, Tea chest, single swag up to a 20kg max
- Large item, Suitcase, box up to 25kgs
- Bike, double Swag, Gopher or other motorised wheelchair
Prices for the above range between $15 and $75. Exact pricing available at integritycoachlines.com.au
- Manual wheelchair, Pram, Car Seat – Free of Charge.
The above items will be charged for the entire journey, not for each sector. Surfboards, surf-skis and sailboards must be packed well in protective material. Items over two metres may not fit so please contact us to check if you wish to transport large items.
Freight
Small items of freight can be transported. These items will need to be dropped to the bus and picked up from the bus, we do not have depots for holding freight. Freight is charged by size and weight and by the number of zones that it is being transported. Transport of items must be paid for prior to being transported, credit card payments can be taken by phone. Freight will need to be dropped off or collected from our Malaga depot. Rescheduled Freight that needs to be sent again will be charged again.
Lost Property / Freight not collected
Lost property and freight not collected will be returned to or Malaga depot. Items are kept for 3 months. Items not collected after three months will be donated to charity if the items are useable. Items in poor condition will be disposed of.
Smoking/ Alcohol/ Drugs
Smoking, drinking of alcohol and taking or transporting non-prescription drugs is not permitted aboard Integrity Coach Lines’ coaches at any time. No alcohol can be transported on our vehicles at any time, including luggage placed in the hold.
Passenger Behaviour
Integrity Coach Lines reserves the right to refuse travel to a passenger who does not abide by a minimum dress standard of shirt, trousers/shorts/skirt and footwear. Intoxicated passengers may be refused travel, at driver discretion. Violent, disorderly and/or aggressive behaviour will not be tolerated and any person behaving in this way may be refused entry to the coach or may be removed from a service. Any costs incurred as a result of this action will be borne by the passenger.
Service Delays and Cancellations
Integrity Coach Lines’ services maybe delayed or cancelled at any time due to unforeseen operational circumstances and/or as a result of natural disasters, e.g. cyclones, flooding, bushfires, road closures and any other operational requirements, etc. If deemed necessary, a replacement road transport vehicle will be provided for continuation of a service. The alternate vehicle may not be an exact match to those in our fleet. Integrity Coach Lines cannot be responsible for any costs incurred by passengers as a result of delayed or cancelled services. Any costs incurred by passengers as a result of delays or cancellations will be borne solely by the passenger. Affected sectors of passenger bookings will be open-dated for future use and remain valid until used or for 12 months from the date of first purchase, whichever is sooner. Like all travel, it is recommended that travel insurance should be obtained.
Covid-19
The customer shall comply with all Government (Federal and State) COVID-19 vaccination, testing and isolation requirements for entry into Western Australia or to access the operator's premises, event or service. Where the customer does not meet a vaccination or testing requirement:
- prior to departure from the customer’s home location, the customer will forfeit any and all monies paid; or
- for entry to the event or venue or access to the service, the customer will not be granted entry and will forfeit any and all monies paid
Where the customers travel plans change due to travel/border restrictions other than non-complicance to vaccination, testing or isolation requirements, please refer to the section below regarding refunds and open-dating of tickets.
Refund, Cancellation Fees & Open-dating of Tickets
Integrity Coach Lines do not offer refunds for the following:
- travel has already commenced;
- passenger fails to board the coach;
- cancellation within six hours of scheduled departure time;
- passenger has been refused travel, which is at the discretion of the company;
- passenger is removed from the service for violent or aggressive behaviour or for breaching the standards of behaviour expected of our passengers;
- the service cannot operate due to circumstances beyond Integrity Coach Lines’ control, e.g. natural disasters such as floods and cyclones or road closures due to traffic accidents or bushfires, etc. Special considerations for refunds will be given in these circumstances, however should customers not be able to travel.
Bookings can be open-dated for up to 12 months from "your request to open-date" or transferred to another service up until six hours prior to the service departure time. Request can be made over the phone or via email (date and time of email will be the reference for the open-dated booking)
Refunds are made at 70% of sale amount before 24 hours of travel. Refunds are made at 50% of sale amount for cancellations made less than the 24-hour notice period and more than six hours prior to departure. No refund is given for cancellations within 6 hours of the departure time or if passenger fails to board service. No refund is given for cancellations within 6 hours of the departure time or if a passenger fails to board the service. Passengers who failed to board the service have one opportunity within 7 days to re-use their ticket subject to seats being available and subject to contacting the reservation team to re-book the new date. If a passenger fails to board on this attempt, then ticket is cancelled.
Hop On Hop Off Pass Refunds
No refund is available if:
If travel has not commenced and a pass is cancelled then a 70% refund applies.
AnimalsUnfortunately, we cannot transport animals as our luggage department does not meet the "Australian Animal Welfare Standards and Guidelines" or the "RSPCA Policy for the Transportation of animals". Service animals such as 'seeing eye dogs are allowed transport with passengers who require the service of the animal on board the coach. The service animals’ certification registration must be provided.
Privacy
Our privacy policy sets out how Integrity Coach Lines handles personal information including the use of surveillance cameras.
SHARK BAY SHUTTLE SERVICE & AUSKI MUNJINA SHUTTLE SERVICE TERMS & CONDITIONS
Terms and conditions of the agreement between Integrity Coach Lines (Aust) Pty Ltd and the ticket purchaser and/or passenger are the same as the terms & conditions for the Express services with with the following inclusions:
Bookings
Travel must be booked and paid for 12 hours in advance to ensure seating availability. Passengers with a ticketed booking may change or open-date their booking up until twelve hours prior to the scheduled departure time. Tickets are non-transferable. Booking amendment fees may apply.
Fares & Concessions
Our fares are fixed, however they are reviewed on a yearly basis. There are no concession fares available on the shuttle service. If you are travelling on the express services and have a concession then your concession applies to the express portion of your journey only and does not apply to the Shuttle service portion of your journey.
Infants / Young children
Must travel in an approved car seat suitable to their age. It is the parent/guardians responsibility to bring an appropriate seat and for ensuring correct attachment to the anchor points in the vehicle used for the shuttle service.
Refund & Cancellation Fees
Integrity Coach Lines do not offer refunds on the Shark Bay Shuttle for the following:
- travel has already commenced;
- passenger fails to board the coach;
- cancellation within twelve hours of scheduled departure time;
- passenger has been refused travel, which is at the discretion of the company;
- passenger is removed from the service (or express service) for violent or aggressive behaviour or for breaching the standards of behaviour expected of our passengers;
- the service cannot operate due to circumstances beyond Integrity Coach Lines’ control, e.g. natural disasters such as floods and cyclones or road closures due to traffic accidents or bushfires, etc.
Bookings can be open-dated for up to 12 months from "the original booking date" or transferred to another service up until twelve hours prior to the service departure time. Request can be made over the phone or via email (date and time of email will be the reference for the open-dated booking)
Refunds are made at 70% of sale amount before 24 hours of travel.
Refunds are made at 50% of sale amount for cancellations made less than the 24 hour notice period and more than twelve hours prior to departure. No refund is given for cancellations within twelvce hours of the departure time or if a passenger fails to board the service. Passengers who give less than twelve hours notice or fail to board the service are NOT able to re-use the shuttle portion of the ticket. If their ticket included express services as well, then they have 7 days to re-use the express protion of their ticket but must purchase a new ticket for the shuttle portion of thier travel.