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FAQS

Bookings

1. How can I book or pay for my travel?

Online   
  • Online bookings can be made by using a credit card. You can then print your ticket or have it sent to your email address. Payments made though our website are secured with encryption technology that complies with the Payment Card Industry Data Security Standard (PCI DSS)
Telephone     
  • Telephone bookings can be made with or without a credit card. A booking number is issued for your booking which can then be used for payment at one of our booking agents or by return call with a credit card.
Booking Agents     
  • Our booking agents can make bookings and accept payment by debit/credit card or cash.
At the coach     
  • Cash payment can be accepted at departure points prior to boarding, however, seating availability is not guaranteed.
 

2. How do I change a booking?

  • You can change your booking at one of our booking agents or by calling 1800 226 339.  Please quote your booking number.
 

3. How do I cancel a booking?

  • Contact our office on 0892 747 464 and quote your booking number. For full terms and conditions on our cancellation fees click here
 

4. Where do I find the Terms and Conditions for travel with Integrity Coach Lines?

  • You can find a link to Integrity Coach Lines' Terms & Conditions by clicking on the 'Contact  Us ' tab on our website. Click here to access Integrity Coach Lines' Terms & Conditions now.
 

5. How do I make a booking for an unaccompanied child?

  • To make a booking for an unaccompanied child, select 'Unaccompanied Child 10-14' from the 'Passengers' drop-down list on our booking page. An Unaccompanied Child Form must be completed and returned to us before boarding.
 

6. Who can travel with an accompanied child?

  • An accompanied child must be accompanied by a person 15 years or older.
 

7. Can I sell or give my ticket to somebody else to use if I no longer wish to travel?

  • No. Tickets are Non-Transferable.
 

Travel

1. How long before departure should I arrive?

  • We recommend you arrive 20 minutes prior to departure to allow time for check in and loading luggage.
     

2. Where is the departure point in Perth?

  • The Perth departure point is the Tourist Coach Stand on Wellington Street in Perth CBD. As of March 2015 this is now on the corner of Wellington Street and the Horseshoe Bridge, which is in front of the Perth Train Station.

3. Do I need to carry the printout of my E-ticket at the time of boarding the coach?

  • No. You can show the driver a digital copy if you prefer.  If either of these is not possible and your travel was booked and paid more than 24 hours before departure, you can board just by showing your personal I.D. to the driver.
     

4. Are bathrooms/toilets available on all buses?

  • Yes

5. Are all buses air-conditioned?

  • Yes
 

6. Is water available on all coaches?

  • Yes. All of our coaches are fitted with water fountains and cups.
 

7. Can I reserve a window seat?

  • Yes, this is only available if you speak with one of our consultants when booking or by calling 0892 747 464.
 

8. Are there any meal breaks along the way?

  • Yes.  Please refer to your timetable for details of scheduled breaks on the route.
 

9. Is food provided?

  • No. You can purchase food and other refreshments at our meal break destinations.
 

10. Do you supply blankets and/or pillows?

  • No but we welcome you to bring a small rug and/or pillow for your comfort.
 

11. Are any items prohibited in my luggage?

  • Yes, flammable goods, ammunition, animals, dry ice, fireworks, and ANY dangerous or illegal goods.
 

12. Can I take along my bike or surfboard?

  • Yes. They may be taken subject to room but will incur an additional charge. Please refer to our Terms and Conditions.
 

13. I have lost my luggage, what should I do?

  • Contact us on 0892 747 464.
 

 

Website Troubleshooting

1. What do I do if my computer freezes up while I am in the middle of transacting a journey?

  • If your computer freezes up while making your booking, don’t worry. Simply call us on 089 747 464 and let us know your situation. Our team of trained sales professionals will be able to help you to solve any problems with your booking.
 

2. I am receiving an error message when trying to make a booking. What should I do?

  • If you receive an error message that you are concerned about, you can call us 0892 747 464. Our trained sales professionals will be able to help you to solve any problems involving your booking.